Complaints and Disputes

Contour Clinic considers it important that its clients and visitors are satisfied. Therefore, the staff, doctors and medical assistants will give you the best possible treatment, care and guidance during your stay and after. If at any time you believe that we have not adhered to this or you have a complaint, please contact us because we want to take your dissatisfaction away. In addition, a complaint is 'free advice' for us. A complaint lets us take a closer look at our procedures and adjust them for better service. Our aim is to meet your requirements on handling your complaint. Therefore, there are several ways your complaint can be treated. On this page, you can read more about it.

Discuss

The fastest way to solve your complaint is to talk it over. This way you can discuss the cause of your complaint with the one who is responsible.

Send it to the management

When your complaint can’t be resolved with the one responsible, or if you don’t want to discuss your complaint with the one responsible you can send your complaint to the supervisor in writing. The supervisor will discuss the complaint internally and try to resolve the complaint. If needed he will invite you to talk about it at our clinic. Together you can then discuss how the problem can be solved.

Complaints committee

According to dutch law (WKZC), each medical institution must have an independent complaints commission. Contour Clinic is affiliated to EMS. A brochure on this subject is available on request.

Disputes Committee Independent Clinics Netherlands

If you can not solve the complaints with the complaints committee a dispute arises. This can be dealt with by the Disputes Committee Independent Clinics Netherlands. This is an independent commission to rule on disputes between hospitals/clinics and patients/clients. The Disputes Committee Independent Clinics Netherlands shall render a binding opinion.